Technical Specialist

Location: Greater Boston Area, MA, USA

The Technical Specialist provides technical support to system integrators, value added resellers (VARs) and end-customers for solution architecture, integration, installation, configuration, and ongoing usage of Cognitec products. In addition, they support pre-sales pipeline building, including proofs-of-concept (PoC’s).

The ideal candidate possesses considerable hands-on experience with solution architecture, computer hardware, infrastructure, networking and OS administration, in differing environments, over a period of at least 3 years. Direct face-to- face customer interaction experience is required, along with exposure to some pre-sales/sales participation.

Key areas of responsibility

  • ability to analyze customer requirements and propose well-designed technical solutions
  • test, evaluate and report on existing and new products and product releases
  • conduct comprehensive technical training for internal and external customers
  • install managed service solutions and maintain them remotely
  • troubleshoot and remedy applications and system issues remotely or on premises
  • provide internal support for demonstrations and tradeshows
  • provide product license fulfillment and product activation support

Desired skills and experience

  • substantial experience with software installation and configuration, computer hardware, networking and OS administration (Windows 10, Windows Server, and Linux) required
  • experience setting up PoC’s and production solutions, in lab and end-customer environments
  • direct face-to-face customer interaction experience required
  • pre-sales/sales participation exposure required
  • working knowledge of database management systems (MS SQL Server, PostgreSQL, Oracle) a plus
  • knowledge of C, C++, .NET, Java, and/or Phython a plus
  • familiarity with optical science, video and still camera equipment, and image processing a plus
  • strong technical writing and presentation/platform skills
  • excellent oral and written communication skills
  • exercised interpersonal and relationship management skills
  • must be self-motivated, with a willingness to learn new technologies and successfully deploy them
  • demonstrated project management and organizational skills a plus
  • Bachelor’s degree in Information Technology or related equivalent experience

Travel

  • travel to customer sites and/or trade shows throughout the region required
  • occasional travel to head office in Germany required

We offer

  • intriguing technical challenges
  • an experienced and highly motivated team
  • state-of-the-art innovation
  • salary commensurate with experience and performance
  • competitive benefits package including medical, 401-K, paid time off, and professional development support