Careers at Cognitec
Technical Support Specialist
Location: Dresden, Germany
As part of our Technical Support team, you will be the key link between our customers and our innovative software and hardware solutions. Most work is performed on-site in Dresden, with occasional international travel for customer support, installations, or training.
What you'll do
- resolve customer inquiries and technical issues related to Cognitec software and hardware
- provide support via email, phone, and remote sessions
- diagnoses and troubleshoot hardware and software problems
- configure, test, maintain, and repair hardware systems
- deliver customer training and provide guidance on product usage
- document incidents, solutions, and best practices
- maintain and improve our knowledge base and service documentation
- collaborate closely with our R&D and product teams to improve products and support processes
Your profile
- degree in Computer Science, IT, Electronics, Engineering, or a comparable practical background
- initial experience in technical support, IT support, system administration, hardware service, or a similar technical role is a plus
- motivated graduates and career starters are welcome to apply
- good knowledge of Windows and/or Linux environments
- basic understanding of networking (TCP/IP) and system troubleshooting
- strong analytical and problem-solving skills
- hands-on, structured, and quality-focused working style
- customer-oriented mindset and strong communication skills in both German and English
Nice to have
- experience with service desk systems and remote support tools
- exposure to camera systems, image processing, or similar hardware environments
Not sure if you meet all requirements? That’s not a problem. We are always looking for fast learners who may have followed a non‑traditional career path or who do not yet meet every qualification listed above. Please apply anyway, and show us what makes you exceptional.
About Cognitec
We maintain a flexible, relaxed and humorous corporate culture, which is shaped by the atmosphere of mutual learning, and a professional and objective approach to work.
We believe in open, appreciative and respectful communication on equal footing. Every opinion counts and the best idea wins out. Your viewpoints are always important!
At Cognitec, you will find an interesting working environment with flexible working hours and home office options. We are interested in a long-term work relationship, giving you room to realize your own ideas and advance your career.
Our multicultural, diverse team comes together for regular, voluntary, informal company and team events, where we don’t always talk about work!
Apply now!
Please send your application including your CV and salary requirements by e-mail to:
Cognitec Systems GmbH | Heike Bonkass | E-mail: jobs@cognitec.com
Kindly include the job title and where you first saw this posting!