Willkommen!

We are happy to welcome you as a Cognitec customer!

This page collects some important information you may need at a glance when working with us. Please let us know if anything is missing!

Contact Information

FaceVACS-VideoScan
Enterprise Solution

Contact Andy via andy@cognitec.com or call him at 1-314-518-4608.

Technical Support

Use the numbers in the header of this page to contact the teams for each region, or send an email to support@cognitec.com.

License and General Sales Inquiries

Contact sales@cognitec.com or call the numbers in the header of this page.

Billing and Accounting

Send an email to controlling@cognitec.com.

Customer Portal

Access to the Cognitec Customer Portal allows you to carry out convenient self-service procedures in three service areas:

  • License Portal: access software activation information and downloads
  • Customer Service Desk: connect with the support team and see your case history
  • Knowledge Base: access technical articles and product documentation
Customer Portal Login

FaceVACS-VideoScan Quick Start Guide

Login

You have received your personal login credentials.

  • open your browser
  • enter the URL of the CommandAndControlServer
  • log in with your credentials

Change your password

  • under your user name in the upper right corner, select User Settings and Change Password.
  • enter your current and new password
  • Confirm the new password again and save

User management

You have received administrative permissions or management
permissions.

  • use the hamburger menu to select and open the Management interface
  • in the left-hand navigation, select the Users page
  • click Create User
  • fill out the form with all necessary data

Group management

Groups need to be set up by the system administrator.

  • use the hamburger menu to select and open the Management interface
  • in the left-hand navigation, select the Groups page
  • click the Edit icon for a particular group
  • add users to a group, then click Add Users
  • find the users and Add Users to the group