Our customer service team provides fast and personable technical assistance and will answer your questions concerning our products and services. Upon request, we also provide our customers with on-site support, training, and consultancy services.
Read more about all services provided by Cognitec.
In order to provide our customers with quality solutions in a timely manner, Cognitec offers support based on a support plan subscription:
- Priority Support Plan - response time within one business day
- Standard Support Plan - response time within three business days
If you would like to purchase an extended support plan or have questions about these service options, please contact sales[at]cognitec.com.
If you have any questions concerning a license activation, please contact license[at]cognitec.com.
Training and consultancy services
Comprehensive training sessions, tailored to specific products and the end-customer's use case, will enable clients to understand the system architecture, install and configure the system, and optimize its performance. Training is provided at three Cognitec locations: Dresden, Germany; Rockland, MA, USA; and Sydney, Australia; and at the customer’s site upon request.
The consulting team will provide technical recommendations, installation and configuration, integration development, and system analysis/testing for our products and specific end-user applications.
View and print the servcies overview flyer.