Customer Service

Our customer service team provides fast and personable technical assistance and will answer your questions concerning our products and services. Upon request, we also provide our customers with on-site support, training, and consultancy services.

Read more about all services provided by Cognitec.

Support agreements

In order to provide our customers with quality solutions in a timely manner, Cognitec offers support based on a support plan subscription:

  • Priority Support Plan - response time within one business day
  • Standard Support Plan - response time within three business days

If you would like to purchase an extended support plan or have questions about these service options, please contact sales@cognitec.com.

Licensing

If you have any questions concerning a license activation, please contact license@cognitec.com.

Training and consultancy services

Comprehensive training sessions, tailored to specific products and the end-customer's use case, will enable clients to understand the system architecture, install and configure the system, and optimize its performance. Training is provided at three Cognitec locations: Dresden, Germany; Rockland, MA, USA; and Sydney, Australia; and at the customer’s site upon request.

The consulting team will provide technical recommendations, installation and configuration, integration development, and system analysis/testing for our products and specific end-user applications.

Services overview

Services

View and print the services overview flyer.